Toys"R"Us in Jacksonville, NC Closed now

Reviews about Toys"R"Us

• ★ ★ ★ ★ ★

  November 07, 2019, by Josh Horn
  Had a terrible experience today with the online sales, bought a game and went to the store to pickup just for the customer service ladies and store manager to notify me that my order has not be processed. We called customer service for online orders they gave us the run around saying my money has not been processed hours later even though it was pulled immediately from my account. Needless to say the stores customer service ladies and management stuck through with me til the end 4 hours later I ended up with a refund from online services and a huge discount for the same game I purchased from the store. Thank you management and a big thanks to the customers service gals for the outstanding help of getting everything solved. I highly recommend this team for anyone needing assistance great job everyone